Payment Methods
We strive to make your shopping experience as convenient as possible. We offer a variety of secure payment options:
- Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Your card details are processed securely and aren’t stored on our servers.
- PayPal: Pay quickly and securely with your PayPal account. You’ll be redirected to the PayPal website to complete your transaction.
- Bank Transfer: For larger orders or specific arrangements, we can also accept direct bank transfers. Please contact our customer service team for details and instructions.
Delivery Information
We’re committed to getting your order to you as quickly and efficiently as possible.
Shipping Zones & Times
- Pick-up (Germany): You can choose to pick up your order directly from our location in Berlin, Germany. This option is free. We’ll notify you when your order is ready for pick-up, usually within 1-2 business days after payment confirmation.
- Germany Shipping:
- Orders to Germany generally arrive within 3-7 business days.
- Shipping costs for Germany are calculated at checkout.
- Please note that orders shipped within Germany are subject to German VAT.
- Rest of the World Shipping:
- International delivery times vary depending on the destination country, but generally range from 7-21 business days.
- Please note that international orders may be subject to customs duties and taxes in the destination country. These charges are the responsibility of the recipient.
Order Processing
- All orders are processed and dispatched within 1-2 business days after payment confirmation.
- You’ll receive a shipping confirmation email with tracking information once your order has been dispatched.
Tracking Your Order
- Once your order is shipped, you’ll receive an email with a tracking number. You can use this number to track your package’s journey on our website or the courier’s website.
Shipping Costs
- Shipping costs are calculated based on your location, the weight, and the dimensions of your order. You can see the exact shipping cost during the checkout process before confirming your purchase.
- Free Shipping: We occasionally offer free shipping promotions on orders over a certain amount. Keep an eye on our website for current offers!
Delivery Issues
- If you experience any issues with your delivery or haven’t received your order within the estimated timeframe, please contact our customer service team immediately. We’ll do our best to resolve the issue promptly.
